Refund and Returns Policy

Thank you for shopping at NS Creative Boutique. We aim to ensure that you are completely satisfied with your purchase. Below are the details of our Return & Exchange Policy:

International Orders:

  • Exchanges: We offer exchanges for international orders only if the product delivered is incorrect or faulty. Please contact us within 07 days of receiving your order to initiate an exchange.
  • Returns: Due to the complexities of international shipping, we are unable to accept returns for international orders unless the item is incorrect or faulty.

General Guidelines for Returns and Exchanges:

  • Eligibility: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Process: To initiate a return or exchange, please contact us at [Your Customer Support Email]. Provide your order number, details of the product, and the reason for return or exchange.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Refunds (if applicable): Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Damaged or Faulty Items:

  • If you receive a damaged or defective item, please contact us immediately at hello@nscreativeboutique.com We will arrange a replacement or refund for the faulty item.
  • Please provide photographic evidence of the damaged or faulty item to facilitate the process.

Late or Missing Refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nscreativeboutique.com 

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us:

For more information about our return and exchange policy, please contact us at hello@nscreativeboutique.com.